| What is included: | How you will benefit: |
| *All call-outs | >No hidden costs |
| *All labour | >No time related additional costs |
| *All spare parts | >Only genuine parts are fitted to maintain reliability |
| *All preventative maintenance | >Regular servicing reduces downtime |
| Target response time 4 hours | >Quick response means no backlog of work |
| *Qualified technicians | >Experienced technicians reduce downtime |
| *First time fix ratio 98% | >Low recall rates maximise up-time |
| *Local technicians | >Maintains response time, keeps continuity |
| *Customer training programme | >For the life of the equipment we will offer you
a full training programme to maintain efficiency
and save you time |
| *BS 5750 service guaranteed | >Quality control gives you peace of mind |
| *Dedicated parts stock in car | >98% of the time we can fix on first visit reducing downtime |
| *National spares distribution | >Minimising technician request time, reducing fix time,
shortening delays |
| *Computerised work control | >Call-tracking saves time |
| *First contact fault finding | >Can eliminate basic calls, saving time |
| *Technician incentive scheme | >Maximum performance between calls, pays bonuses to
technicians encouraging quality workmanship,
maximising up-time |
